Return & Refund Policy
If you are not completely satisfied with your purchase, purentru.com will gladly accept returns for eligible products within 14 days from delivery date. This applies to purchases made on purentru.com only.
Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, unaltered, and undamaged. Customers must provide picture of item being returned to determine if it is acceptable based on policy before return is accepted.
***Sending an email to customer service about your return is the first step.
NOTE: Only full price items purchased on the website are eligible for return. Sale, Clearance, special price items are not eligible for return. Returns are not accepted in store. ALL in-store purchases are final sale. See below for list of items ineligible for return.
Returning an item for any reason, email us at email@example.com and submit it to us. We will review your reason for return and determine if it qualifies. It may take 3 to 10 business days from the date the package is received to be inspected
NOTE: We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 30% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.
Customers are responsible for the additional costs associated with return.
If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
As indicated above, accepted returned merchandise will receive a minimum 30% restocking fee.
If the original order qualified for any free shipping and promotional shipping, original shipping costs will be deducted.
Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.
Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
Refused Package / Undeliverable as Addressed (Return To Sender)
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
If in-store Pick Up Order is not picked up within 7 days of the arrival at the store, the order will be considered as refused/undeliverable package. We will cancel the order and issue a refund. You will be charged a 10% restocking fee.
Ineligible Items for return
- Clearance items, Sale items, Promotional items, Special price items, Special Order items.
- All items purchased in store
- ALL Fashion jewelries, wigs, clip-ons, clip-ins, tape-ins, and cosmetics are final Sale.
- Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.